FAQ's
Booking and Reservation Policies
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Q: What are your booking policies?
A: Bookings are confirmed with a 50% deposit, with the balance due before check-in. We recommend booking early to secure your dates as our stays are quite popular!
Q: Can I modify my booking?
A: Unfortunately, our booking dates are non-flexible. This helps us ensure availability for all guests. Please book when you’re sure of your travel plans.
Q: What is your cancellation policy?
A: We have a strict no-refund policy once a booking is confirmed. For peace of mind, we highly recommend travel insurance.
Q: Can I get a refund if I check out early?
A: Refunds for early check-outs or unused nights aren’t available. We’re confident you’ll love every moment of your stay!
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Check-In and Check-Out
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Q: What time is check-in and check-out?
A: Check-in is after 3:00 PM, and check-out is by 11:00 AM. This allows us to clean thoroughly and prepare for our next guests.
Q: Can I request an early check-in or late check-out?
A: For a small fee of $95 AUD, you can check in as early as 12:30 PM or check out as late as 12:00 PM (subject to availability). Please reach out to us ahead of time to check.
Q: How do I access the property?
A: We use a keyless entry system or lockbox for self-check-in. You’ll receive an access code 24 hours before arrival.
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During Your Stay
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Q: Are linens and towels provided?
A: Yes! We provide fresh linens and one plush towel per guest. If you need more, feel free to bring extra towels or linens from home.
Q: Can I have guests over during my stay?
A: To keep things cozy for everyone, only registered guests listed on your reservation are permitted. Thank you for understanding!
Q: What if I’m bringing an infant?
A: You are welcome to bring an infant, though our property isn’t specifically baby-proofed. Please assess the space for your family’s needs. A travel cot is available upon request for an additional set up fee of $50. Please notify us in your booking.
Q: Is there Wi-Fi?
A: Yes, we provide complimentary high-speed Wi-Fi. Details will be shared before your arrival and can also be found in our guest book.
Q: Can I use the kitchen?
A: Absolutely! Our kitchen is stocked with essential cooking items so you can enjoy a home-cooked meal.
Q: How do I access shared facilities like the gym or pool?
A: One key fob is provided per reservation for shared facilities. We suggest coordinating visits with your group, as we cannot provide additional fobs.
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House Rules: Parties, Noise, and Pets
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Q: Can I throw a party?
A: We love celebrations, but to ensure peace and quiet for everyone, parties aren’t allowed. Please be mindful of noise, especially after 10:00 PM.
Q: Are pets allowed?
A: As much as we adore furry friends, our properties are pet-free to ensure a comfortable experience for all guests.
Q: What happens if there’s an issue during my stay?
A: If anything goes wrong, just let us know! We’ll resolve the issue promptly or find an alternative solution.
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Liability and Safety
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Q: Is the host responsible for personal belongings?
A: While we prioritize your safety, we do not provide insurance for personal belongings. We recommend securing valuables or purchasing travel insurance.
Q: What about accidents or injuries?
A: We work hard to maintain a safe space but cannot assume liability for injuries. Please use the property responsibly and carefully.
Check-Out and Departure
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Q: What should I do before checking out?
A: We kindly ask that you leave the property tidy—please dispose of trash and place used towels in the laundry basket. No need to strip the beds!
Q: Can I leave my luggage after check-out?
A: Unfortunately, we don’t offer luggage storage at this time. If you have a later flight, nearby luggage storage services are available.
Q: What if I leave something behind?
A: If you forget an item, reach out to us as soon as possible. We’ll do our best to return it to you at your expense.
Payments and Discounts
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Q: What payment methods do you accept?
A: We accept all major credit cards and bank transfers. Payment details will be provided during the booking process.
Q: Do you offer discounts for longer stays?
A: Yes! We offer discounted rates for stays longer than 7 or 30 days. Reach out for more details on current offers.
Property Features
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Q: What amenities are included?
A: All properties come with high-speed Wi-Fi, fresh linens, towels, a fully equipped kitchen, and a local guide with nearby recommendations.
Q: Is smoking allowed?
A: No smoking is allowed anywhere on the premises. Additional cleaning fees apply if smoking is detected.
Q: What should I do if something breaks?
A: Please let us know right away if something breaks during your stay. We’ll handle repairs promptly.
Leaving a Review
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Q: How do I leave a 5-star review?
A: After your stay, you’ll receive an email inviting you to leave a review. We love hearing about your experience and appreciate your feedback!
Q: How can I help maintain a five-star experience?
A: By following our house rules, respecting the space, and communicating any issues promptly, you help us ensure a five-star experience for you & your group.
Other Helpful Tips
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Q: What attractions or activities are nearby?
A: We provide a detailed guide of local attractions, dining options, and activities with each stay. Don’t hesitate to ask for more personalized recommendations!
Q: What if there’s nearby construction?
A: Occasionally, construction may occur nearby, but we are not always notified in advance. Unfortunately, we cannot offer compensation for such events beyond our control.